BT Wi-Fi Disc issues resolved

See part two of this post for this bit

A couple of useful maintenance tips relating to BT Broadband Hub 2 and the Wi-Fi Disc.

Reconnect the Wi-Fi Disc feet

First up is this video (above) on how to reconnect the feet if you’ve dropped the Disc (as we did a while ago). Many thanks to Daniel Coe for walking us through that fiddly job.

Reconnect the Wi-Fi Disc to the network

Occasionally the BT Wi-Fi Disc on my home broadband network inexplicably disappears from my Hub Manager.

The advice in the My BT app is to physically move the Wi-Fi Disc next to the Home Hub and connect it using a network cable. I have never got this method to work.

This is the approach that works for me every time:

  1. Power off the BT Wi-Fi Disc.
  2. Log in to the Home Hub admin (http://192.168.1.254/) and remove the old Disc (Advanced settings > Wireless > My discs > select the disc and press Remove).
  3. Reset the HomeHub (Home > Reset the Hub).
  4. On the Home Hub admin, go to Advanced settings > Wireless > My discs click the “Add a new Wi-Fi Disc” button and follow the instructions.
  5. Power on the Wi-Fi Disc and wait for the disc LED to start flashing red.
  6. Press the WPS button on the Disc. (If it’s flashing blue, it’s waiting for you to press start on your computer (you’ve got two minutes to do so). If it’s flashing red, it didn’t connect—give it a couple of minutes and try again.)
  7. On the Home Hub admin on your computer, click the Start button.
  8. Wait…
  9. The Wi-Fi Disc will eventually show solid blue. Be patient it could take almost the whole two minutes.
  10. Check on the Home Hub admin and My BT app that the Wi-Fi Disc is present.

I have found that sometimes the Home Hub admin throws an error to say that there was a problem, but on closer inspection the Wi-Fi Hub is a solid blue and it showing on both the Home Hub admin and the My BT app that the Wi-Fi Disc has successfully connected.