Creative X-Fi Platinum soundcard on Windows 8 – a workaround

Creative X-Fi Platinum soundcard, breakout box and remote control
Creative X-Fi Platinum soundcard, breakout box and remote control

Having run the Windows 8 Consumer Preview on my laptop for about six months I was certain that when the final version was released I would definitely upgrade my desktop PC to Windows 8 Pro. And given that there is no good time to upgrade I did it at the latter end of last week, mainly to take my mind off the unpleasantness of recovering from the ‘flu.

I chose to do a ‘clean’ installation, reformatting partition C: in the process of the install, which worked nicely even with my upgrade DVD. At no point did I need to prove to Windows that I did indeed have a legitimate version of Windows 7 that I was upgrading from. (I do, by the way.)

No sound

It all appeared to be going swimmingly well until I suddenly realised that I had no sound. Which was strange as the Windows Vista soundcard drivers installed without fuss and… well, I say that there was a strange few minutes after I’d installed them and rebooted whereby the speakers were continually hissing.

Poking around in the Control Panel Sound applet I discovered that the “Recording” tab had Line-In 2/Mic 2 activated, which appeared to be the source of the hiss.


No hiss. In fact, no sound at all. This time on the “Playback” tab SPDIF Out had been selected rather than speakers.

I discovered that I could coax the sound back if I fired up the Creative Audio Control Panel application and manually change the playback mode. After each reboot the soundcard was ‘forgetting’ the settings and returning to game mode and 2.1 speakers, rather than entertainment mode and 5.1 speakers.

I uninstalled the drivers again, and this time discovered on the Creative website a Windows 7 and Windows 8 driver availability chart. There is currently no final Windows 8 driver for this soundcard, but they have a beta driver…

Uninstall, re-install. Same problem: a forgetful soundcard.


It turns out I’m not alone in discovering this. A few forums have pages of discussion about the problem using Creative X-Fi soundcards under Windows 8. This thread was particularly helpful: Windows 8 Pro x64 Retail No Sound after Restart Creative X-Fi Titanium HD Driver.

The workaround I’m currently using is to use a free, third-party application called X-Fi Mode Changer from Spectra9 to automatically set the playback mode each time Windows reboots.

So far, for me, this has worked without fail. I do hope, though, that Creative are able to address these issues with the final driver for Windows, which their website says should be available in late-December 2012. I’m not holding my breathe for it, but I am thankful for this workaround.

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Gareth Saunders

I’m Gareth J M Saunders, 52 years old, 6′ 4″, father of 3 boys (including twins). Enneagram type FOUR and introvert (INFP), I am a non-stipendiary priest in the Scottish Episcopal Church, I sing with the NYCGB alumni choir, play guitar, play mahjong, write, draw and laugh… Scrum master at Safeguard Global; latterly at Sky and Vision/Cegedim. Former web architect and agile project manager at the University of St Andrews and previously warden at Agnes Blackadder Hall.

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