I’ve just filed my first claim at Amazon.
A few weeks ago I ordered replacement AA/AAA bulbs for my Maglite. I was sent the wrong bulbs: C/D bulbs, which are much larger.
So I contacted the seller (actionxtra) via Amazon.
Twice.
With no reply whatsoever.
So I emailed the address that was included in the order confirmation.
And heard nothing.
So this morning I’ve filed a complaint and a claim.
Update
Monday 07 April. I received my refund today thanks to Amazon.co.uk Payments. Yay! for Amazon!
Looks like a relativly new seller with 19 good feedback so far and no negative feedback in the UK
http://www.amazon.co.uk/gp/help/seller/home.html?ie=UTF8&isAmazonFulfilled=&orderID=&asin=B00004U4N5&marketplaceSeller=1&seller=A3R7YWTKQHUGM3
I don’t see any phone numbers or contact info on the sellers info pages. Amazon will take care of you though..