I’ve just filed my first claim at Amazon.
A few weeks ago I ordered replacement AA/AAA bulbs for my Maglite. I was sent the wrong bulbs: C/D bulbs, which are much larger.
So I contacted the seller (actionxtra) via Amazon.
Twice.
With no reply whatsoever.
So I emailed the address that was included in the order confirmation.
And heard nothing.
So this morning I’ve filed a complaint and a claim.
Update
Monday 07 April. I received my refund today thanks to Amazon.co.uk Payments. Yay! for Amazon!
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Gareth Saunders
I’m Gareth J M Saunders, 49 years old, 6′ 4″, father of 3 boys (including twins).
Enneagram type FOUR and introvert (INFP), I am a non-stipendiary priest in the Scottish Episcopal Church, I sing with the NYCGB alumni choir, play guitar, play mahjong, write, draw and laugh…
Scrum master at Vision Ltd, Dundee. Latterly, web architect and agile project manager at the University of St Andrews and former warden at Agnes Blackadder Hall.
View all posts by Gareth Saunders
Looks like a relativly new seller with 19 good feedback so far and no negative feedback in the UK
http://www.amazon.co.uk/gp/help/seller/home.html?ie=UTF8&isAmazonFulfilled=&orderID=&asin=B00004U4N5&marketplaceSeller=1&seller=A3R7YWTKQHUGM3
I don’t see any phone numbers or contact info on the sellers info pages. Amazon will take care of you though..