My first Amazon Marketplace claim

I’ve just filed my first claim at Amazon.

A few weeks ago I ordered replacement AA/AAA bulbs for my Maglite. I was sent the wrong bulbs: C/D bulbs, which are much larger.

So I contacted the seller (actionxtra) via Amazon.

Twice.

With no reply whatsoever.

So I emailed the address that was included in the order confirmation.

And heard nothing.

So this morning I’ve filed a complaint and a claim.

Update

Monday 07 April. I received my refund today thanks to Amazon.co.uk Payments.  Yay! for Amazon!