Financial liberty for the Library One

Yesterday I got a call from the University Library asking why I’d not returned the book that was recalled last Saturday.

Erm … because that telephone call was the first time I’d heard about the book (The Warnock Report, in case you’re interested) being recalled.

Seemingly I had already accrued a fine of six earth pounds (£6.00).

They’d sent me two emails, one on Saturday, and a reminder on Tuesday. Only … well, I didn’t get either of them.

IT Helpdesk checked the server logs and sure enough: they’d sent two, but I’d received none of them.

My fine was cancelled and I’d help escalate a new support call: where is the missing email going?!

Leave a Reply

Your email address will not be published. Required fields are marked *