Yesterday I got a call from the University Library asking why I’d not returned the book that was recalled last Saturday.
Erm … because that telephone call was the first time I’d heard about the book (The Warnock Report, in case you’re interested) being recalled.
Seemingly I had already accrued a fine of six earth pounds (£6.00).
They’d sent me two emails, one on Saturday, and a reminder on Tuesday. Only … well, I didn’t get either of them.
IT Helpdesk checked the server logs and sure enough: they’d sent two, but I’d received none of them.
My fine was cancelled and I’d help escalate a new support call: where is the missing email going?!
