Got home from the carol service last night (more about that in a future post) to discover that we had no telephone or broadband connection: no dial tone.
A quick call to BT Faults (0800 800 151 — omit initial zero if calling from a mobile phone) revealed that the problem lay at the exchange, and wouldn’t be fixed until today sometime (Wednesday). I pray that they do reconnect us quickly.
Still, a courteous service from BT with friendly support staff.
Our phone line was reconnected at 10:50, with a courteous call to Jane from Team BT to pass on the good news.