This looks cool: Zendesk Help Desk 2.0 … just need an excuse to start using it.
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Gareth Saunders
I’m Gareth J M Saunders, 46 years old, 6′ 4″, father of 3 boys (including twins).
Latterly, web architect and agile project manager at the University of St Andrews and warden at Agnes Blackadder Hall. Currently on sabbatical.
I am a priest in the Scottish Episcopal Church, and I sing with the NYCGB alumni choir.
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You might want to check out http://www.userscape.com/products/helpspot/ as well. We use it and like it a lot.